Reference

Read Before You Open an Account

These terms set out what you agree to when you create and use a 7ppp account — covering deposits via bKash, Nagad, and Rocket, how your wallet balance is managed, and the conditions that apply to access in Bangladesh.

Account eligibility rulesWallet and payment termsAccess by eligible regionAccount suspension conditions
7ppp Read Before You Open an Account
TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about your account status, wallet balance, or eligibility, our support team is the right starting point. You can reach us through live chat inside the platform, by email, or through our social channel — whichever is quickest for you.

Team online

Live Chat

Open the chat icon from any page inside your account. Our team handles terms and account queries directly through the chat window.

Email Support

Send your query to our support address with your registered account ID. We aim to respond to terms-related emails within one business day.

Social Channel

Reach us through our official social page for general terms questions. For account-specific issues, live chat or email is faster and more secure.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights

Your account data is stored with encryption in transit and at rest. We do not share your personal details or wallet information with third parties outside of what is required to process your bKash, Nagad, or Rocket transactions. You have the right to request a copy of the data we hold on your account, to ask us to correct inaccurate records, and to close your account at any time through the account settings page or by contacting support.

Data Retention

We keep account records for as long as required by applicable law. After account closure, transaction records are retained for the legally required period only.

Wallet Verification

Before your first withdrawal, we verify that the mobile wallet number matches the name on your account. This step protects your balance from misdirected transfers.

Account Changes

To update your registered mobile number or wallet details, contact support with your account ID. Changes take effect after identity confirmation to prevent unauthorised edits.

Dispute Process

If you believe a transaction on your account is incorrect, raise it through live chat within 7 days. We will review the record and respond with our findings in writing.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account access, and what to do if something goes wrong.

Eligibility depends on your local law and region. You must meet the age requirement set by your jurisdiction and access the platform from a region where it is permitted under local regulation.

Yes. You can add multiple local wallets to your account, but each wallet must be verified in your name before it can be used for withdrawals. Deposits can be made from any verified wallet.

Your balance is held securely during any suspension review. Contact our support team with your account ID and they will walk you through the process for accessing funds pending resolution.

Send a data request to our support email with your registered account ID. We will compile and send your account data within the timeframe required by applicable law in your region.

We notify you through your registered account before any material update takes effect. Continuing to use your account after the notified date counts as acceptance of the revised terms.

Raise it through live chat within 7 days of the transaction date. Include your account ID and the transaction reference. We will review the record and reply with our findings in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.